For a brand new Ford Escape 2014 with tailgate defect, which has not been fixed since the first day on Feb 18/2014. Here is the one of the questions I am really confused about. (The others will be continued)
The salesman at DAMS Ford Lincoln Sales told me that needed to program tailgate in order to get proper functionality. From my understanding, the dealer has to program the vehicle to meet the customer requirement. However, the power tailgate is one of the features listed in the vehicle window sticker before I purchased it.
Which one I should believe?
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