Ford and Dealer’s Timeline for New Escape 2014 Repairs

Feb 18, 2014
Picked Up new Ford Escape 2014, sales told me the tailgate needed to be reprogrammed for proper functionality. 

Feb 25, 2014
First time to repair tailgate. However, found that reprogramming was not able to resolve this issue, need to replace tailgate harness, it would take 14 days to order and deliver. 

Feb 27, 2014
Engine lost power on HW1, and towed to dealer repair shop. Next day, found faulty fuel injection parts caused this serious problem. 

Mar 5, 2014
First email to dealer DAMS regarding the fuel injection and tailgate issue, so far no response. 

Mar 6, 2014
Picked up repaired Ford Escape, replaced fuel inject system. 

Mar 10, 2014
Second email to DAMS  Ford Lincoln Sales, so far no response.

Mar 10, 2014
Tailgate harness arrived in DAMS stock.               

Mar 15, 2014
Second time to repair tailgate. Unfortunately, still not able to repair it, needed to contact Ford engineers for further information to repair this tailgate defect. 

Mar 17, 2014
Left message to Ford Canada Service. 

Mar 18, 2014
Completed Ford Survey about DAMS Ford Lincoln Sales Ltd.               

Mar 20, 2014
Email to Ford Canada Service (Twitter). 

Mar 31, 2014
Received Ford Survey letter regarding DAMS Ford Lincoln Sales Ltd.            

Apr 4, 2014
Sent email to DAMS, asked for update of tailgate repair. 

Apr 5, 2014
Tried to complete Ford Survey of DAMS Ford Lincoln Sales, but it was expired. However, there is no expire date shown on Ford Survey.

In a word, so far no further response from Ford or DAMS regarding Ford Escape 2014 repair.