Not from Ford Escape Panorama Roof

Spring is coming with more sunny days. Unfortunately, my new Ford Escape 2014 will be sent to DAMS repair shop again for power lift-gate repair, the defect came with the first day on Feb 18 and had been repaired a couple of times. Although I bought my Escape with panorama roof, but have few chance to enjoy sunshine, have to drive service loaner without a sun roof.

I took this picture with my tablet at south west Vancouver.

Ford, I Understood ...

I bought a new Ford Escape 2014 on Feb 18, 2014. Only after one week on Feb 27, the fuel inject system problem almost made an accident on highway. The engine lost power and had constant vibrations; meanwhile, gas was smelt full into the vehicle. 

I understood it is an unusual problem for a brand new Ford Escape 2014. However, I cannot imagine the consequence if crash happens due to engine power lose or fire triggered due to broken fuel injection system.

I understood this issue may be only small number of percentage in all Ford Escape 2014 vehicles. However, it is 100% disaster for a family whenever it happens. Not only that, it could also be a disaster for other drivers or pedestrians. They all have their family as well.

I understood what the meaning of unusual is, but I am really curious that two unusual problems coexist on one brand new vehicle: one is fuel injection system issue, another one is power tailgate issue.

I understood it is not fair to expect Ford Escape to be perfect because it has history of several recalls in 2013. I can tolerant the problem of tailgate as long as it is not opened during driving, but I absolutely not tolerant the issue of SAFETY and RELIABILITY.

I also understood as a father and husband, I have to consider the safety of my family when I give them rides. As a driver, I must be responsible for other people’s safety when I am operating a vehicle.

History Review of My New Ford Escape 2014

So upset my brand new Ford Escape 2014 has serious issue in first week after I bought it. It lost power and spray gas when drove on highway

— Ryan Feng (@rfvan) March 2, 2014

My 2014 Ford Escape has 2.0L Ecoboost engine, fault parts was found in fuel inject system. The problem almost made accident on highway.

— Ryan Feng (@rfvan) March 2, 2014

16-day brandnew Ford Escape 2014, spent 50% time in repair shop to fix fuel injector issue! Still waiting for harness to fix power liftgate.

— Ryan Feng (@rfvan) March 7, 2014

Takes 2-week shipping, wire harness for my Ford Escape 2014 arrives to dealer repair shop. Will repair another unusual issue of tailgate.

— Ryan Feng (@rfvan) March 11, 2014

Still waiting at DAMS repair shop, fixing tailgate is not as simple as it seems. Was told not able to fix it by simply replacing harness.

— Ryan Feng (@rfvan) March 15, 2014

DAMS waiting for Ford response because even replace hardness cannot fix it. It is another brand new issue for brand new Ford Escape 2014 !

— Ryan Feng (@rfvan) March 18, 2014

Serious Defect of Ford Escape 2014 (published on tumblr) http://t.co/oWEPsBAxx9

— Ryan Feng (@rfvan) March 30, 2014

50 days elapsed since picked up new Ford Escape, still waiting tailgate repair. Ford Survey expired in 1 week after I received mail Mar 31.

— Ryan Feng (@rfvan) April 9, 2014

Salesman said power liftgate of new Ford Escape 2014 needed to program to get proper functionality. Is that true? Ford did not do that?

— Ryan Feng (@rfvan) April 13, 2014

After 53 days finally I can send Ford Escape to repair tailgate. it may stay in repair shop for days, seems it is not a simple defect.

— Ryan Feng (@rfvan) April 13, 2014

Who Should I Believe, Ford or DAMS?

For a brand new Ford Escape 2014 with tailgate defect, which has not been fixed since the first day on Feb 18/2014. Here is the one of the questions I am really confused about. (The others will be continued)

The salesman at DAMS Ford Lincoln Sales told me that needed to program tailgate in order to get proper functionality. From my understanding, the dealer has to program the vehicle to meet the customer requirement. However, the power tailgate is one of the features listed in the vehicle window sticker before I purchased it. 

Which one I should believe? 

Is the Strategy Ford used for Customer Service?

Since I picked up my brand new Ford Escape 2014 on Feb 18, 2014,

- 8 days for replacing fuel injection system.

- 14 days for tailgate harness order

- 50 days waiting for tailgate repair so far, I am still waiting…

However, this Ford Survey expired in 1 week after I received mail on Mar 31. Is the strategy Ford used to save their time to get faster customer service?

Ford and Dealer’s Timeline for New Escape 2014 Repairs

Feb 18, 2014
Picked Up new Ford Escape 2014, sales told me the tailgate needed to be reprogrammed for proper functionality. 

Feb 25, 2014
First time to repair tailgate. However, found that reprogramming was not able to resolve this issue, need to replace tailgate harness, it would take 14 days to order and deliver. 

Feb 27, 2014
Engine lost power on HW1, and towed to dealer repair shop. Next day, found faulty fuel injection parts caused this serious problem. 

Mar 5, 2014
First email to dealer DAMS regarding the fuel injection and tailgate issue, so far no response. 

Mar 6, 2014
Picked up repaired Ford Escape, replaced fuel inject system. 

Mar 10, 2014
Second email to DAMS  Ford Lincoln Sales, so far no response.

Mar 10, 2014
Tailgate harness arrived in DAMS stock.               

Mar 15, 2014
Second time to repair tailgate. Unfortunately, still not able to repair it, needed to contact Ford engineers for further information to repair this tailgate defect. 

Mar 17, 2014
Left message to Ford Canada Service. 

Mar 18, 2014
Completed Ford Survey about DAMS Ford Lincoln Sales Ltd.               

Mar 20, 2014
Email to Ford Canada Service (Twitter). 

Mar 31, 2014
Received Ford Survey letter regarding DAMS Ford Lincoln Sales Ltd.            

Apr 4, 2014
Sent email to DAMS, asked for update of tailgate repair. 

Apr 5, 2014
Tried to complete Ford Survey of DAMS Ford Lincoln Sales, but it was expired. However, there is no expire date shown on Ford Survey.

In a word, so far no further response from Ford or DAMS regarding Ford Escape 2014 repair.